KleanServ Home Services, Inc.
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We love our customers as much as they love us!  Thank you!

"Our sump pump failed to come on at the same time we had about 9 inches of snow melting and about 2 inches of rain falling- in january of this year, 2013. That was a friday night and on the following Sunday night we opened the basement door to find that our basement was flooded. Early Monday morning I called Angie's List to ask for someone with an A rating so that I could call them to help with basment restoration. I chose to call Klean Serv from the names I was given.
Trent Hall, the owner of Klean Serv, came to our rescue. He was so special in the caring, professional way he lead us through the calamity. Trent took out the carpeting and made sure the basement was completely dry and odor free before starting to rebuild the torn out paneling and chair rail. He stayed with the job and became a friend."

Trent's helper, Michelle Decatur, did most of our paperwork for insurance, brought carpet samples and paint samples, painted walls
and some furniture for us, etc. She also became a friend.
Louella, Carmel Homeowner March 2013

"Got rid of CIGARETTE SMOKE SMELL in whole house. Trent Hall, owner, placed TWO (2) ozone machines in house at 7:00 a.m. to work for 12 hours.  Humans and dogs had to be out of the house the whole time. When I got home at 9:00 p.m the house smelled as if there had just been a spring rain.............the Cigarette Smell was GONE! 
I don't know any other company willing to come that early on a Saturday morning, and come back on a Saturday night to get the machines.  Trent was prompt, and
Good! 
Tridi, Indianpolis Homeowner, February 2013

"We had KleanServe out to clean multiple rooms and an oversized chair.  I called on Saturday afternoon and explained that, despite waiting until the last minute,
I was hoping to get the carpets cleaned prior to moving in some furniture in a  few days.  Trent arranged his schedule so that he could fit us in at 9am on Monday morning.  As others have said, Trent was on time, friendly, professional,  and thorough.  He cleaned 3 rooms, a hallway, 13 stairs, and a chair for under $200 - he even recommended someone to help us finish a carpet to tile  transition.  This was our first experience with a professional carpet cleaning service.  We debated going the self-service route but now I'm glad we didn't.  We are very pleased with the quality and value of KleanServe and we will
definitely be using them again in the future."
Grant, Fishers Homeowner, February 2013


"Extensive water damage to a high end home. Mold remediation and retest with complete renovation of the lower level to include an upscale bar, theator/media room, billiards area and guest room with full bath. This job required extensive water and mold removal, testing, rebuilding of walls, trim, cabinetry, carpet installation, furniture cleaning, and overall rebuilding. Also, painting of  the entire 1st (2 story) and 2nd floor with bedrooms and baths. Fabulous attention to detail and beautiful workmanship. 

Great insight for improvements and detailed communication to ensure work was completed in a timely and satisfied end result. I would highly recommend Trent and his crew...I have used him twice for  similar projects.  Excellent communication and workmanship.  I am very trusting of his ability and guidance."
Sylvia, REALTOR, 2012


Company Response:  Thank you, Sylvia!  We always enjoy working with you and helping however we can.  michelle
"Trent Hall, the owner of KleanServ, is amazing. 

He does the work himself and has the experience and equipment to do the job right.  He also knows anyone who's anyone in the business.  He even knew the owner of the last company who cleaned our carpets (who had retired, thus our search on Angie's List). We had KleanServ out to look at a corner in our basement where rain had seeped down a wall and saturated the carpet.  We also needed carpet cleaning throughout the house.  Trent inspected the wet area and was able to treat it before it became smelly.

We were almost embarrassed to ask him to treat a hallway runner for old ink stains.  Amusingly, this runner had moved from neighbor to neighbor in our subdivision.  No one could get out  the stains, but the rug was too nice to throw out.  It was finally offered to us and we too wanted it, but we were never able to get the stains out.  Enter Trent
and his equipment 2 years later.  After spending maybe 20 minutes on it, he asked if I would like to come see how it looked.  By the smile on his face, I could tell something was up.  My jaw dropped when I saw that there was not a single spot visible.  It honestly looked brand new.  We're afraid to tell our neighbors; they might want it back!

We were extremely pleased with the work and value provided. We highly recommend Trent and KleanServ for price, punctuality, speed and performance."
Michael, November 2012

 
Company Response:
Thank you for taking the time to post such a positive report on our behalf.  We really appreciate it and are very pleased you are so satisfied.  Please let us know if there is anything else we can do for you in 2013!  michelle :)
"Had leaking pipe in basement crawl space in one of the properties I manage.  House had been vacant for a while.  Klean-Serv repaired the pipe, brought in huge dryers and de-humidifiers, remediated the mold issue that ensued, repaired and painted the areas that had mold, and then replaced water heater for me...company went above and beyond my expectations. They also followed up until the house sold. Great company that offers a wide scope of services.  Best part is that you deal with the owner, not an employee. Pride in ownership is very apparent with this company."
Tracey, Relocation REALTOR, 2012


Company Response:
And we appreciate you that much as well.  Thank you so much.  michelle
"I have used Trent with KleanServ in the past for spot & carpet cleaning.  I had him scheduled to come & clean my carpets when it just so happened the night before our 250 gallon fish tank overflowed & leaked into the basement.  He showed up at my door at 8am to clean my carpets before I had a chance to call & cancel, well that was a blessing in disquise!  I had no idea that KleanServ provided so much more than just carpet cleaning.  Trent knew exactly what to do in this situation.  He told  me I was free to call someone else (which my husband already had & we called to cancel them) but Trent knew what to do, had the tools to do it & was already there!  He even had a name of a fish tank service provider that he called to come to save our fish & corals! 

Because of this fast action we did not loose a single fish!  After the fish tank was removed from the area Trent pulled up the carpet put fans out to dry up the plywood underneath & placed fans in the basement.  Over the course of the next few weeks Trent & Michelle took care of working with my homeowners insurance, ordering new carpet, installing it, repairing drywalll & repainting the room (the overflow of water also caused some damage to the drywall).  Of course there were a few hiccups along the
way that looking back I would have changed or spoke up about but all in all they did a wonderful job in a "crisis" situation.  Michelle even knew that I was having a party & worked extra hard to make sure my room was put back together before the party, which I so appreciated!  I will be using KleanServ in the future!"
Christine, October 2012

 
Company Response:
Thank you!  We appreciate the kind words!  michelle
"The responsiveness of KleanServ is unsurpassed by any business anywhere. I emailed on a Sunday and would never have expected a response until Monday,but Michelle had emailed me back before I even logged off the computer. She was amazing to work with and told me exactly what to expect and got me set up for exactly the day and time I was hoping for. She told me that Trent was never late and that was very true. You can tell these two know and love the business. Trent arrived, checked out the areas to be cleaned, advised me on some pet stains we had and went straight to work. He was finished in less than an hour and my carpets looked perfect. He stayed to answer some questions I had about treating future stains, and gave me excellent advice. If you want 1st class service, KleanServ is who to call."


March, 2012          Laurie

"Extensive water damage to a high end home.  Mold remediation and retest with complete renovation of the lower level to include an upscale bar, theator/media room, billiards area and guest room with full bath.  This job required extensive water an d mold removal, testing,rebuilding of walls, trim, cabinetry,carpet installation, furniture cleaning, and overall rebuilding.  Also,painting of  the entire 1st (2 story) and 2nd floor with bedrooms and baths.  Fabulous attention to detail and beautiful workmanship.  Great insight for improvements and detailed communication to ensure work was completed in a timely and satisfied end result. Excellent communication and workmanship.  I am very trusting of his ability and guidance.   I would highly recommend Trent and his crew...I have used him twice for  similar projects."

January, 2012          Sylvia

"We've used Trent in the past for basic carpet cleaning, and he's done a great job. Due to our error, our water heater flooded our basement.  The carpet was quite wet, and we did not want to replace.  We called Trent to rescue our basement.Carpet was cleaned, and large fans and dehumidifiers were placed in various corners of our long basement.  I think we had the equipment in our basement for 48 hours.  The best part?  After all was said and done, no dampness, and NO ODOR.  I would call Trent anytime.  It's now been around 2 months, and still no odor.  Honest and hard working guy too."     
                                                         
June 17, 2011          Linda

"Trent, was on time, a great price and also provided a rug repair suggestion.  Trent, also took care of pet spots.  Trent, cleaned up after he finished the job!"

 December 15, 2011     Charles

"Trent was on time, if not early. He was very professional, smelled great, did a fantastic job! Our carpets look brand new! I can't wait to recommend him to others!"         
                               
December 24, 2011          April 

"Had leaking pipe in basement crawl space in one of the properties I manage.   House had been vacant for a while  Klean-Serv repaired the pipe, brought in huge dryers and de-humidifiers, remediated the mold issue that ensued, repaired and painted the areas that had mold, and then replaced water heater for me...company went above and beyond my expectations.  They also followed up until the house sold.  Great company that offers a wide scope of services.  Best part is that  you deal with the owner, not an employee. Pride in ownership is very apparent with this company."

November, 2011          Tracey

 "Trent is prompt and professional. He is very reasonable priced and got every stain out of our carpet. He is the only cleaner we will use from now on!"

December, 2011          Ralph & Chrissie

"Trent was responsive, friendly and able to get to our house the same week I requested service.  He was scheduled to come at 3 p.m., but called the morning of service and was able to come earlier. This allowed the carpets to be nearly dry by the time we got home from work. My mother was able to let him in and show him the areas we needed serviced; she left to run errands and returned within a couple hours to give payment and review the great work. He gave us the quote on site before starting work.  We received a quote for a sofa and love seat to be cleaned, but it would have been about $150.00 more, so we decided to pass for now. I feel it was a little more expensive than expected, but I have no remorse on spending the money after seeing the high quality work, and receiving such pleasant service.  In the initial call, I inquired about having Trent seal our grout in the bathrooms, since this was not done after our house was built. He recommended saving the money on the sealant and having them professionally cleaned once or twice a year as needed. I appreciated the honest feedback and option to review costs if I still wanted to have them sealed.  During service, Trent also suggested that we change the floor cleaner we are using on our hardwood floors, which is leaving a residue causing our carpets to get dirty faster.  He said vinegar and water will work much better. We will start doing this asap.  Overall really enjoyed using this service and look forward to having him back again."
October, 2011          Katherine


"He just does an excellent job every time I call him to do my carpets.  His equipment gets better every year.  I have recommended him to many friends and co-workers.  I would also trust him to enter my house when I am not home."
September, 2011          Karen & Brian

"They came in the evening after discovering a water pipe break in our basement. We had water spraying everywhere and the carpets were completely soaked. They were very nice, attentive, sympathetic, and understanding. My brother and I had to take care of the issue because our parents were out of the country. They were there until early in the AM on a Monday morning.   I would definitely recommend them to anyone!"
Allie, April 2012
 
Company Response:
Thank you for taking the time to post a report on our behalf!  We appreciate it!  Have a great holiday!  michelle